FAQ

Glutra FAQ

 

1. How do I place an order?

Ordering from Glutra is simple! Just browse our products, select your items, add them to your cart, and complete the checkout process. You’ll receive an email confirmation once your order is successfully placed.

2. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure online payment methods available at checkout.

3. How long does shipping take?

  • Standard Shipping: 5–10 business days

  • Express Shipping: 2–4 business days
    Shipping times may vary depending on your location and any ongoing promotions. You’ll receive a tracking number once your order ships.

4. Can I track my order?

Yes! Once your order is shipped, we’ll email you a tracking number so you can monitor its journey to your door.

5. What is your return policy?

We offer 30-day hassle-free returns on most items. Products must be in original condition and packaging. For more details, visit our Returns & Satisfaction Guarantee page.

6. What if my product is defective or damaged?

If your product arrives damaged or defective, contact our support team at support@glutra.com with a photo of the item. We’ll send a replacement at no additional cost.

7. Can I exchange my product?

Yes! Exchanges are handled through our support team. Contact us and we’ll guide you through the process.

8. Do you ship internationally?

Currently, we ship to select countries outside the US. International shipping times and fees may apply. Check during checkout if your location is eligible.

9. How can I contact Glutra?

  • Email: support@glutra.com

  • Phone: +1 (555) 987-6543

  • Live Chat: Click the chat icon at the bottom-right of the website

10. How can I stay updated on new products or promotions?

Follow us on social media (Instagram, TikTok, Facebook) and subscribe to our newsletter for exclusive updates, tips, and offers.